Trusted – Safe – Inclusive

Dalton Care Central: Concierge Employee and Family Support, That Works

Dalton Associates delivers specialized, customized employee and family support designed to meet the unique needs of your workforce. From complex trauma-related cases to culturally specific care needs, our concierge-style model delivers high-quality, human-centered support at scale.

Trusted – Safe – Inclusive

Dalton Care Central: Concierge Employee and Family Support, That Works

Dalton Associates delivers specialized, customized employee and family support designed to meet the unique needs of your workforce. From complex trauma-related cases to culturally specific care needs, our concierge-style model delivers high-quality, human-centered support at scale.

Trusted – Safe – Inclusive

Dalton Care Central: Concierge Employee and Family Support, That Works

Dalton Associates delivers specialized, customized employee and family support designed to meet the unique needs of your workforce. From complex trauma-related cases to culturally specific care needs, our concierge-style model delivers high-quality, human-centered support at scale.

Introducing Dalton Care Central

With more than three decades of experience supporting first responders, public safety personnel, and other professionals exposed to repetitive trauma, high stress, and dangerous situations, Dalton Associates has developed Dalton Care Central: an inclusive, concierge Employee and Family Assistance program uniquely crafted for organizations whose teams face these intense challenges daily.

Unlike traditional EFAP programs, Dalton Care Central offers specialized and customized support plans tailored to the needs of high-risk professions, ensuring immediate and relevant help is always available and appropriate.

What truly distinguishes Dalton Care Central is its suite of specialized services designed to address the realities of today’s public safety, safety sensitive, and high-stress environments. By providing these focused resources alongside a human-centered model, Dalton Care Central ensures organizations of any size can access measurable, sustainable solutions – not just temporary relief – for complex, trauma-related and culturally specific care needs.

Our Commitment

Through our experience supporting clients in safety-sensitive professions – where well-being directly impacts the ability to perform work safely and effectively – we recognized a gap: traditional EFAP programs were not meeting the needs of individuals with higher-acuity concerns. We built DCC to address this gap, so that our clients feel confident they’ll be understood and well-supported when they call into their EFAP. For that reason, DCC offers a comprehensive model: everything included in a traditional EFAP, plus expanded services to meet higher-acuity needs while ensuring that organizations receive greater value without duplication of costs.

What Our Program Offers

In addition to all the features you would expect in an EFAP, our program includes:

Deep Expertise

A dedicated team of Care Managers with deep expertise supporting public safety personnel and others facing high-stress environments, and many with lived experience in these professions.

24/7/365 Live Access to Care

Every call is answered by our bilingual Care Management Team with crisis response experience. No bots. No voicemail. Just real support, right when it’s needed.

Tailored Mental Health Programming With a Focus on Higher-Acuity Issues

We begin with an efficient yet thorough audit of your organization’s needs: demographics, culture, location, and existing supports, to quickly and seamlessly build the right fit from the ground up.

Crisis Support and Rapid Access to Therapy

Anytime, day or night, clients can reach a trained Care Manager to de-escalate, assess risk, and connect them with urgent support, including rapid access to an on-call Master’s-level therapist within minutes – not days – when clinical care can’t wait.

Specialized Counselling Network

Our robust therapist roster is carefully aligned with your organization’s values, diversity, and needs. We provide a trusted network of experienced, skilled and fully vetted therapists – many with long-tenure with our organization – to ensure consistent, high-quality care you can trust.

An Integrated Online Wellness Portal

Secure access to tools, resources, assessments, and self-paced support, plus streamlined pathways to care coordination, work life support services, and therapy – available anytime, anywhere.

What truly distinguishes Dalton Care Central is its suite of specialized services designed to address the realities of today’s public safety, safety sensitive, and high-stress environments. By providing these focused resources alongside a human-centered model, Dalton Care Central ensures organizations of any size can access measurable, sustainable solutions – not just temporary relief – for complex, trauma-related and culturally specific care needs.

Our focus is on ensuring employees are not only at work, but well at work.

Why It Works

Personalized to your people, culture, and operations

24/7/365 Live human support, no delays or barriers

Proven outcomes supported by data

Logo of Dalton Care Central Mental Health Suite

Dalton Care Central isn’t just an EFAP, it’s your partner in workforce well-being. We walk with your people every step of the way, offering compassionate care and support that makes a measurable difference.

Your Trusted Partner in Mental Health

Explore how Dalton Associates delivers tailored, trusted mental health care to support your team and their families throughout Ontario.